Boarding & resorts
Suites and holidays
A kennel board by size and date, deposits on peak weeks, and add-ons charged at pickup.
Pet care
Every stay booked the same way.
A Monday at 7:50. A drop-off with vaccines already on file, a golden on the grooming table, the holiday week filling up and a photo from the play yard on its way to a phone at work. Twelve marks show the systems doing the work — from the booking to the suite to the pickup.
MON · 7:50 AM
SUITES 18 / 20 · DAYCARE 31
GROOMS TODAY 9 · PICKUPS 6
Front desk
Grooming & play yard
Hover a light at the resort — or a station in the list Tap a light at the resort — or a station in the list
The 12
One record per pet, from booking to pickup.
Grouped the way the day runs: the front desk, the grooming room and play yard, and the exam room and the sidewalk outside.
Front desk
Check-In & Vaccine Records Records on file before the leash changes hands. Explore Kennel Board & Capacity Every suite, every run, one screen. Explore Retail & Food Autoship The food she buys every month, shipped on schedule. Explore Checkout & Add-Ons The bath, the nail trim and three nights, on one bill. ExploreGrooming & play yard
Grooming Appointments Booked by breed and coat, not by guess. Explore Daycare Packages & Memberships Twenty days a month, billed on the first. Explore Report Cards & Photos A photo from the yard, sent to a phone at work. Explore Holiday Boarding Deposits Christmas week, booked in September, deposit in. ExploreVet & outside
Vet Invoicing & Care Plans Wellness plans paid monthly, visits already covered. Explore Reports & Occupancy Nights booked, runs free, revenue by service. Explore Online Booking & Reminders Booked from the car park, confirmed by text. Explore Reviews & Rebooking The next groom booked before she reaches the car. ExploreBack office
The part that decides whether a full house was worth it.
Every stay, groom, add-on and package lands on one record per pet and one account per owner. You know tonight’s occupancy and this month’s revenue at a glance.
- Revenue · 30 days
- $54,100
- No-shows per 100 bookings
- 2
- Holiday week booked
- 92%
Boarding, daycare, grooming, retail
On target of 3
Deposits in on every suite
- Deposits that hold the holidays. Peak dates booked with a deposit and a cancellation rule the system enforces.
- Memberships that carry the month. Daycare packages and wellness plans charged to the card on file on the first.
- Add-ons that don’t get missed. The bath and nail trim booked during the stay are on the bill at pickup.
- What the cards cost you. Your real rate every month, every fee counted.
No-shows per 100 bookings
Sample dataMissed boarding and grooming bookings per 100, by month, after taking deposits at booking and sending reminders. The dashed line is this resort’s target of 3.
View as table
| Month | No-shows per 100 | vs target |
|---|---|---|
| Jan | 9 | +6 |
| Feb | 8 | +5 |
| Mar | 7 | +4 |
| Apr | 5 | +2 |
| May | 4 | +1 |
| Jun | 3 | 0 |
| Jul | 3 | 0 |
| Aug | 2 | -1 |
How it fits
Four ways in. One record through.
A booking online, a walk-in groom and a daycare membership all land on the same pet’s record — and the same owner’s account at pickup.
Fit
Built for the pets you actually care for.
Same platform, different defaults. What changes is how pets are booked, how long they stay, and what’s billed on the way out.
Daycare
Packages and play
Packages and memberships on autopay, playgroup notes and report cards.
Grooming
Coats and schedules
Booking by breed and service, groomer notes and photos, tips by groomer.
Veterinary
Plans and invoices
Exam invoices, wellness plans on autopay, and records shared with boarding.
Training & pet stores
Classes and retail
Class packages, retail inventory and food autoship.
Switching
Six steps, and no pet notices.
The order below is the actual order. Nothing goes live until your suites, services and owners are in and one week has run on it.
- 01
Suites & services
Your suites, runs, services and prices set up and checked.
Week 1 - 02
Owners & pets
Owner and pet records imported, with vaccine records where your old system allows.
Week 1 - 03
Payments
Desk terminal, cards on file and deposit rules set up.
Week 2 - 04
Online booking
Booking live on your site, with reminders and report cards on.
Week 2 - 05
Parallel week
A week run on both systems, so nothing is discovered at a busy drop-off.
Week 3 - 06
Go live & first close
We’re on call for the first week and walk the first month-end with you.
Week 4
Questions
The ones pet-care owners actually ask.
Can owners upload vaccine records themselves?
Yes. Owners upload records when they book, and expired records are flagged before arrival.
Can I take deposits on holiday boarding?
Yes. Peak dates can require a deposit at booking, with a cancellation rule the system enforces.
Can daycare packages bill automatically?
Yes. Packages and memberships charge the card on file on schedule, and failed cards are flagged before drop-off.
Do add-ons get charged at pickup?
Yes. Baths, nail trims and extra walks booked during the stay are on the bill when the owner arrives.
Can the vet side use the same system?
Yes. Exam invoices and wellness plans run on the same records as boarding and grooming.
Am I overpaying for cards?
Send us a statement and we’ll show you your real rate, every fee counted.
Free walkthrough
Walk the resort with us.
Forty-five minutes, your service list and last month’s statement. We map which of the twelve you already have, which are costing you, and what to change first.
No rate quoted until we’ve seen your statement. If the right move is to change nothing, we’ll say so.
Other industries
