Retail & specialty

Every sale counted the same way.

A Saturday at 11:40. A ring at the case, a sofa on hold, a web order going out the back and a bag handed over at a car window. Twelve marks show the systems doing the work — from the shelf to the register to the office where the day adds up.

SAT · 11:40 AM
SALES TODAY $6,120 · TICKETS 74
PICKUPS READY 3 · ON HOLD 2

Hover a light in the shop — or a station in the list Tap a light in the shop — or a station in the list

Back office

The part that decides whether a busy Saturday was worth it.

Every sale, return, delivery and fee lands in one place. You know what sold, what’s left and what the cards cost you before you lock up.

Sales · 30 days
$184,600

Store and web together

Effective card rate
2.61%

On target of 2.75%

Inventory accuracy
98.4%

Up from 91% at the last full count

  • Your real rate, monthly. Every fee divided by what you ran on cards. It’s the number that tells you whether your processor’s pricing crept.
  • One count, two channels. The website sells from the same stock as the register, so the last one can’t sell twice.
  • Deposits that don’t get lost. Holds and special orders carry their deposit and their balance until they’re picked up.
  • Loss you can see. Voids, discounts and returns by clerk, with video next to the transaction.

Effective card rate by month

Sample data

Total card fees divided by card sales. The dashed line is this shop’s 2.75% target. The drop came from repricing and dual pricing at the register.

2.40% 2.80% 3.20% 3.60% TARGET Jan: 3.38% (off target) JAN Feb: 3.41% (off target) Mar: 3.29% (off target) MAR Apr: 3.02% (off target) May: 2.84% (off target) MAY Jun: 2.72% (on target) Jul: 2.66% (on target) JUL Aug: 2.61% (on target) AUG 2.61%
View as table
MonthEffective ratevs target
Jan3.38%+0.63 pts
Feb3.41%+0.66 pts
Mar3.29%+0.54 pts
Apr3.02%+0.27 pts
May2.84%+0.09 pts
Jun2.72%-0.03 pts
Jul2.66%-0.09 pts
Aug2.61%-0.14 pts

How it fits

Four ways in. One count through.

A sale at the counter and an order on the website take from the same shelf — and show up as the same line in the report.

Where the sale starts The counter The website Sidewalk & markets Phone & special order Sale One ticket, any channel Stock One count, drawn down Payment Card, cash, deposit Back office Sales, shrink & fees Where the day adds up

Fit

Built for the shop you actually run.

Same platform, different defaults. What changes is how you sell, what you stock, and what the rules require at the till.

Furniture

Holds and delivery

Deposits on floor models and special orders, balances charged at delivery, and a delivery calendar tied to the sale.

Jewelry

High ticket, low volume

Chip-read and signed at the case, serial numbers kept with the sale, financing options, and fewer chargebacks.

Tobacco, wine & vape

Age checks at the till

ID scanning and prompts at the register, and the inventory detail regulated products need.

Florists & gift shops

Orders by phone and web

Phone and web orders with delivery dates, add-ons and card messages on one ticket.

Hardware & specialty

Deep inventory

Thousands of SKUs, vendor ordering, reorder points and counts that don’t need a closed weekend.

Switching

Six steps, and the shop stays open.

The order below is the actual order. Nothing goes live until your catalogue is right and the counter has run a day on it.

  1. 01

    Catalogue

    Products, variants, prices and barcodes imported and checked against what’s on the shelf.

    Week 1
  2. 02

    Opening count

    A starting count by section, so the system begins with the truth.

    Week 1
  3. 03

    Hardware

    Registers, scanners, label printer and readers installed and tested.

    Week 2
  4. 04

    Web & pickup

    The online store connected to the same inventory, with pickup set up.

    Week 2
  5. 05

    Parallel day

    One day run on both systems, so nothing is discovered with a line at the counter.

    Week 3
  6. 06

    Go live & first close

    We’re in the shop for the first weekend and walk the first month-end with you.

    Week 4

Questions

The ones shop owners actually ask.

Can I show a cash price and a card price?

Often, yes. Dual pricing has to be shown on the sign, the terminal and the receipt, and set up to the card networks’ rules. Some states restrict surcharging. We check what applies to you before anything is switched on.

Will my website and store stock stay in sync?

Yes. Both sell from the same count, so an online order takes the item off the shelf in the system the moment it’s placed.

What happens if the internet goes down?

The register keeps selling and taking cards offline, then syncs when the connection comes back.

Can I take deposits on special orders?

Yes. The deposit is recorded against the order and the balance is charged at pickup or delivery.

Do I have to do a full count to switch?

You need a starting count, but it can be done by section over a few days instead of closing the shop.

How do I know if I’m overpaying for cards?

Send us last month’s statement. We add up every fee and divide by what you ran on cards. That’s your real rate, and it’s the number we try to bring down.

Free walkthrough

Walk the shop with us.

Forty-five minutes, your product list and last month’s statement. We map which of the twelve you already have, which are costing you, and what to change first.

No rate quoted until we’ve seen your statement. If the right move is to change nothing, we’ll say so.

Free walkthrough

Book the walkthrough.

Forty-five minutes with someone who sets these systems up. Bring last month’s statement if you have it.

or call (239) 450-2639