Music venues
Doors and bars
Ticket scanning, tabs on a card hold, merch counts and settlement with the promoter.
Venues & events
Every tap counted the same way.
A Friday at 7:12. Phones scanned at the door, a tab opened on a card hold, a burger ordered from the floor and a line that doesn’t notice the Wi-Fi dropped. Twelve marks show the systems doing the work — from the box office to the bar to settlement.
FRI · 7:12 PM
SCANNED IN 612 · OF 900
TABS OPEN 84 · PICKUPS READY 6
Doors & box office
Hover a light in the room — or a station in the list Tap a light in the room — or a station in the list
The 12
One night, one settlement, every till.
Grouped the way the night runs: the doors and box office, the bars and the floor, and the office behind the bar.
Doors & box office
Ticketing & Will-Call Sold online, picked up at the window in ten seconds. Explore Entry Scanning Phones scanned at the door, counts live in the office. Explore Merch Table Sizes counted, splits settled. Explore Pre-Sale & Upsells Parking and a drink voucher, bought in the line. ExploreBars & floor
Bar Tabs & Pre-Auth A card held, a tab open, three drinks in two taps. Explore Concessions & Pickup Ordered from the floor, waiting on the shelf. Explore Roaming Sales & Offline Mode Drinks sold in the crowd, on weak signal. Explore Inventory & Pours Kegs and bottles counted against what rang up. ExploreBack office
Night-End Settlement Settled with the promoter before the load-out. Explore Private Events & Deposits The VIP booth, paid for in advance. Explore Staff Clock-In & Tip Pools Clocked in by the office door, tipped out by rule. Explore Reports by Stand & Show Which bar made money, and at what hour. ExploreBack office
The part that decides whether a sold-out night was worth it.
Tickets, bars, food and merch all land on one settlement. You know what each stand made before the load-out, not on Monday.
- Revenue · this show
- $67,600
- Seconds per bar order
- 19
- Per-head spend
- $31.40
Tickets, bars, food, merch
On target of 25
Up from $24.80 last season
- Faster lines sell more. Tabs on a card hold and tap-to-pay take seconds off each order, and seconds are drinks on a full night.
- Offline isn’t a crisis. Handhelds keep selling when the signal drops and sync when it comes back.
- Settlement without the spreadsheet. Every till, split and fee on one report, sent to the promoter before load-out.
- What the cards cost you. Thousands of small taps make fees add up. Your real rate, every month.
Seconds per bar order
Sample dataAverage time from order to payment at the main bar, by show, after moving to pre-auth tabs and tap-to-pay. The dashed line is this venue’s 25-second target.
View as table
| Show | Seconds per order | vs target |
|---|---|---|
| Show 1 | 48s | +23s |
| Show 2 | 44s | +19s |
| Show 3 | 37s | +12s |
| Show 4 | 31s | +6s |
| Show 5 | 27s | +2s |
| Show 6 | 24s | -1s |
| Show 7 | 21s | -4s |
| Show 8 | 19s | -6s |
How it fits
Four ways in. One settlement through.
A ticket bought online, a round at the bar and a shirt at the merch table all land on the same night — and the same settlement.
Fit
Built for the room you actually run.
Same platform, different defaults. What changes is how people get in, how fast they need to be served, and how the night is split.
Performing arts
Seats and intermission
Reserved seating, pre-ordered intermission drinks and a box office that isn’t a bottleneck.
Stadiums & arenas
Scale and speed
Many stands, roaming sellers, offline handhelds and revenue by stand.
Event rentals
Deposits and damage
Deposits, scheduled payments and holds for damage, on one order.
Resorts & hotels
Room charge
Outlets that charge to the room, with the venue and restaurant on the same system.
Switching
Six steps, and no show is interrupted.
The order below is the actual order. Nothing goes live until your menus and ticket types are right and one show has run on it.
- 01
Menus & ticket types
Bar, food and merch menus, and ticket types and seating, built and checked.
Week 1 - 02
Stands & devices
Each bar, stand and door set up with its own devices and reports.
Week 1 - 03
Payments
Pre-auth tabs, tap-to-pay and offline mode tested on the floor.
Week 2 - 04
Staff
Clock-in, roles and tip pools set up, with a short session per role.
Week 2 - 05
A show in parallel
One show run on both systems, so nothing is discovered at doors.
Week 3 - 06
Go live & first settlement
We’re in the building for the first show and walk the first settlement with you.
Week 4
Questions
The ones venue operators actually ask.
What happens when the Wi-Fi drops mid-show?
Handhelds and terminals keep taking payments offline and sync when the connection returns. Offline limits can be set so the risk stays small.
Do tabs on a card hold cost more?
No more than a normal card sale. The hold is released or captured when the tab closes.
Can merch splits be calculated automatically?
Yes. Inventory is counted in and out and the split is calculated at settlement.
Can we sell food orders from phones in the crowd?
Yes. Guests order from their phones and pick up at the stand, while others use the tap-to-pay line.
Can outlets charge to a hotel room?
At resort and hotel venues, yes, with the right property system connection.
Am I overpaying for cards?
Thousands of small taps make fees add up. Send us a statement and we’ll show you your real rate, every fee counted.
Free walkthrough
Walk the room with us.
Forty-five minutes, your menus and last month’s statement. We map which of the twelve you already have, which are costing you, and what to change first.
No rate quoted until we’ve seen your statement. If the right move is to change nothing, we’ll say so.
Other industries
